Mediation for Social Workers

Accredited and non-accredited

Social Workers are often on the front line of conflict. Their everday work involves dealing with and resolving conflict, negotiating agreements and mediating truces between family members. So why is it that only 2% of Social Care workers have taking part in skills training in this area?

Research has shown that better outcomes for families and fewer family break downs and reception into care can be acheived if a worker has had training in mediation and negotiating.

NetCare have developed a training programme by Social Care Workers for Social Care Workers. This five day accredited course/Four day non accredited, is run in two blocks (3 day + 2 day) and is specifically designed for workers on the front line.

Course content includes:

  • Family dynamics, conflict and the possibility of shift
  • Understanding the mediation process
  • Negotiating acceptable outcomes
  • Recognising and working with the core values in mediation and conflict intervention
  • Develop analytical skills for assessing conflict situations
  • Recognise cases suitable for mediation
  • Develop appropriate skills for intervening in conflict
  • Mediation and negotiation skills

This course combines the best of Social Care practice with the best of Mediation practice and is suitable for anyone who works with families, young people and children including: Social Workers, Community Workers, Housing Officers, Family Group Conference Co-ordinators etc


Safeguarding vulnerable  people

Safeguarding vulnerable  people has always been an important element of social work, and recently social  workers have been encouraged to operate in a more person-centred way. This  personalised approach extends to the way professionals respond to reports of abuse  or concerns about an individual’s safety.

There are many ways of  responding to safeguarding alerts. Mediation and FGCs are formal responses to  safeguarding concerns that would fall between ‘soft’ responses such as talking  to family members, and ‘hard’ responses such as involving the police or the  courts. Practitioners need to listen to the person being abused and be able to  offer the whole range of choices so that the safeguarding process does not  negatively impact on quality of life, family relationships or  self-determination. People want information and support to work through their  options, but they also want to make their own choices and retain control. For  this process to work, local authorities need to promote choice and control at  the same time as fulfilling their statutory obligations to protect people from  risk of abuse and harm.

Mediation and FGCs are  family-led decision-making approaches that empower families and wider support  networks of friends and carers to find solutions. Using mediation and FGCs in the early stages of  disagreement or conflict can help to safeguard vulnerable adults by empowering  families to cope better before a situation gets out of hand (Craig 1994, 1998;  Larsen and Thorpe 2006; Park et al  1992).


To find out what we can offer click on Training